Return Policy

Last Updated: August 1, 2026

At DFBGSHOP, we want every piece you bring into your home to feel right.

We carefully select each product with the intention of creating beautiful, comfortable, and timeless living spaces. However, we understand that sometimes a product may not be exactly what you expected.

Our return policy is designed to make your experience simple, transparent, and worry-free.

Return Eligibility

We gladly accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Include all original packaging and accessories
• Be returned with proof of purchase

Items that have been used, damaged, washed, altered, or missing original packaging may not be eligible for return.

How To Start A Return

If you would like to request a return, please contact our customer support team first.

Please include:

• Your order number
• The email address used for your purchase
• Reason for the return
• Photos or details of the product condition (if applicable)

Our team will review your request and provide the next steps.

Email:
service@dfbgshop.com

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong product was received
• There is a confirmed product quality issue

We recommend using a trackable shipping method when returning your item.

DFBGSHOP is not responsible for packages lost during return shipping.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status.

If approved:

• Your refund will be processed to your original payment method
• Processing times may vary depending on your payment provider
• Original shipping fees are generally non-refundable unless the return is due to an error on our part

Damaged Or Incorrect Items

We carefully inspect every order before shipment.

If your product arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Order number
• Photos of the product
• Description of the issue

Our team will work quickly to provide the best solution.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, color, or style, please return your original order according to our return process and place a new order.

Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be canceled.

Our Commitment To You

At DFBGSHOP, we believe shopping for your home should feel effortless and enjoyable.

From handcrafted décor pieces and elegant home accessories to everyday lifestyle essentials, every product is chosen with care.

Our goal is not only to provide beautiful products, but also to create a trusted shopping experience that makes you feel confident with every purchase.

Contact Us

If you have any questions about returns, refunds, or your order, our customer care team is here to help.

Email:
service@dfbgshop.com

Company Name:
Suzhou Tesifu Optoelectronics Technology Co., Ltd.

DFBGSHOP
Thoughtfully Designed. Beautifully Lived.